The five steps
- Enquiry: a guest asks for dates. Check the calendar before replying, not after.
- Hold: put the room on hold in the calendar and tell the guest how long you'll keep it, for example 24 hours.
- Advance: send your UPI ID and the advance amount.
- Confirm: when the money arrives, change the hold to confirmed. The booking sites close those dates.
- Confirmation message: send dates, rooms, total, advance paid and balance due. Copy our confirmation templates.
Common mistakes
- Saying yes on WhatsApp and adding the booking to the calendar later
- Two family members replying to the same guest
- Holds that are never released
- Prices agreed in chat that nobody writes down
InnRow's holds release themselves after 24 hours, and every booking can carry the price you agreed in chat. See WhatsApp messages.