The free trial
Every account starts with a 30-day trial of the Hotel plan. No card is needed, so there is nothing to cancel. When the trial ends you choose a plan, or the account moves to the Free plan. Nothing is deleted, and calendar sync keeps running for every room.
Cancelling a paid plan
- How: email [email protected] from the account owner's email address. We confirm the cancellation by email. If you no longer have access to that inbox, write from another address and we will check ownership another way.
- Rupee plans on autopay: we stop the UPI AutoPay, card or e-mandate from our side when we confirm. You can also revoke a UPI mandate in your UPI app at any time.
- Plans outside India: these renew only when you pay the renewal reminder, so not paying it ends the plan.
- When it takes effect: at the end of the month or year you have already paid for. Until then everything keeps working.
After you cancel
The account moves to the Free plan. Your bookings, guests and invoices stay in the account, and you can download them as Excel files at any time. Calendar sync keeps running, so cancelling never causes a double booking.
Refunds
Because the trial lets you use the full product before paying, payments for monthly and yearly plans are not refunded, including for the unused part of a period. Founding 500 prices apply only while you stay subscribed; if you cancel and come back later, current prices apply.
We refund the charge when:
- you were charged twice for the same period,
- you were charged after a cancellation we had confirmed, or
- you were charged more than the right amount because of a mistake on our side, in which case we refund the difference.
Refunds go back to the original payment method through Razorpay. We start them within two working days of confirming the problem, and banks usually take 5 to 7 working days to show the money. Where the law gives you a right to a refund, that right applies in addition to this policy.
Delivery
InnRow is software used online. Nothing is shipped: your account is ready as soon as you sign up, and a paid plan is active as soon as the payment goes through.
Contact
Questions about a charge go to [email protected]. Please include the email address on the account and the date of the payment.